Rescheduling/Cancellation. We understand that flexibility is key.

• Rental Fees Paid. To provide consideration for the time pulled from our calendar, rental fees paid will not be refunded, regardless of circumstance, but we do allow for flexible rescheduling or cancellation with issuance of a gift card when advance notice is provided.

• Options. If you need to reschedule or cancel, you have the option to:

  • Reschedule. To reschedule, you can use the rescheduling link at the bottom of your confirmation or reminder email.

  • Cancel & Have a Gift Card Issued. To cancel and have a gift card issued, simply respond to your email confirmation/reminder.

  • These options are available as long as you are within the timeframes available for changes below.

• Timeframe Available for Changes. The timeframe available for changes (rescheduling or cancelling with issuance of a gift card) varies based on the amount of time that has been blocked out of our calendar to hold your date and time.

  • 30-Minute, 1 Hour & 2 Hour Rentals. Can be rescheduled/canceled with issuance of gift card up to 2 hours in advance.

  • 3-Hour & 4-Hour Rentals. Can be rescheduled/canceled with issuance of gift card up to one day in advance.

  • 5-Hour & 6-Hour Rentals. Can be rescheduled/canceled with issuance of gift card up to two days in advance.

  • 7-Hour & 8-Hour Rentals. Can be rescheduled/canceled with issuance of gift carde up to one week in advance.

  • Event & Bridal Suite Rentals. Please refer to your contract details for exact rescheduling/cancellation options.

• Timeframe When Rentals are Locked in Place. As there is very little chance of reopening dates for booking once the timeframes below have been reached, rentals are ineligible for changes to date or time at the timeframes listed below. This means that the rental timeslot will remain reserved and available for you to use, and no gift card will be issued even if you do not use the space.

  • 30-Minute, 1 Hour & 2 Hour Rentals. 2 hours before your rental start time.

  • 3-Hour & 4-Hour Rentals. 24 hours before your rental start time.

  • 5-Hour & 6-Hour Rentals. 48 hours before your rental start time.

  • 7-Hour & 8-Hour Rentals. One week before your rental start time.

  • Event & Bridal Suite Rentals. Please refer to your contract details for exact rescheduling/cancellation options.

To prevent being charged for the 30 minute gap between each rental slot, you can add time to a current rental using our online booking platform.

To add time, visit Book a Rental and select the option for the amount of time you would like to add. (If you currently have a 30 minute rental and would like to make it an hour, select the 30 minute rental option.) Once selected, at the bottom of the calendar, selection the ‘Submit a Request’ link beside the ‘Need a different time?’

If that time slot is available, our office will approve your request and send you an invoice for the difference.

Absolutely! In fact, a lot of times it can be easier for you and save a little extra time and money on your end. Anytime a rental comes in with the name of the photographer listed, please know we will also make sure to include you on the calendar invite for the rental. This calendar invite will include a link to access their booking information, along with the links to cancel or reschedule, if needed.

To ensure a quick and easy flow for cancellation and rescheduling requests, please always use the rescheduling and cancel links that are available on your rental confirmation and reminder emails. Can’t find the email? This information is also available within your calendar invite for the rental, making it easy to make adjustments on your own.

We do not accept rescheduling/cancellation requests via messaging platforms or email as it can be very easy for things to get missed.